msw Privacy Policy

When you register an account with msw, we collect personal information that is necessary to verify your identity and operate your account. This includes your full name, date of birth, email address, mobile number and any payment details you provide when making a deposit. We also collect technical information such as your device type, browser, IP address and usage activity on the platform. This data helps us deliver a smooth, personalised experience and ensures that our services remain secure for all members in the Philippines. We only collect information that is relevant and necessary for the purposes described in this policy, and we do not request sensitive personal data beyond what is required for account operation and regulatory compliance.

The personal information we collect is used primarily to create and manage your msw account, process deposits and withdrawals, and provide customer support when you need assistance. We use your contact details to send you important account notifications, security alerts and updates about changes to our policies or platform features. Technical data such as your IP address and device information is used to detect suspicious activity, prevent fraud and maintain the integrity of the platform for all members. We do not use your personal data to build marketing profiles or share it with third-party advertisers. All data processing activities are carried out in accordance with applicable data protection laws in the Philippines, and we only process your information where we have a lawful basis to do so.

msw does not sell, rent or trade your personal information to any third party for commercial or marketing purposes. We may share your data with trusted service providers who assist us in operating the platform, such as payment processors and identity verification partners, but only to the extent necessary to deliver those services. All third-party partners we work with are required to handle your data securely and in line with applicable privacy standards. In certain circumstances, we may be required by law or regulatory authority to disclose your personal information, and we will comply with such requirements where legally obligated to do so. Any disclosure made under legal obligation will be limited to the minimum information required and will be handled with care to protect your privacy as far as possible.

Your personal data is stored on secure servers and protected using industry-standard encryption and access controls. We implement technical and organisational measures to guard against unauthorised access, accidental loss, alteration or disclosure of your information. Access to personal data within our organisation is restricted to staff who need it to perform their job functions, and all such staff are bound by confidentiality obligations. While we take every reasonable precaution to protect your data, no system can be guaranteed to be completely secure, and we encourage you to use a strong, unique password for your msw account and to keep your login credentials confidential. If you suspect that your account has been compromised, please contact our support team immediately at [email protected] so we can take prompt action to protect your account.

We retain your personal information for as long as your account remains active and for a reasonable period thereafter, in order to comply with our legal and regulatory obligations. Transaction records and account history may be kept for a longer period where required by applicable financial regulations in the Philippines. Once your data is no longer needed for the purposes for which it was collected, we will securely delete or anonymise it in accordance with our internal data retention schedule. If you close your account, we will process your data deletion request in line with our retention policy and applicable law. You may contact our support team to request information about how long specific categories of your data are retained.

As a member of msw based in the Philippines, you have the right to access the personal data we hold about you and to request a copy of that information at any time. You may also request that we correct any inaccurate or incomplete data, or that we delete your personal information where there is no longer a lawful basis for us to retain it. If you wish to exercise any of these rights, please contact our support team at [email protected] with your request and we will respond within a reasonable timeframe. You also have the right to withdraw your consent to certain types of data processing at any time, though this will not affect the lawfulness of processing carried out before your withdrawal. For further information about your rights or to raise a concern about how we handle your data, please refer to our FAQ page or reach out to our support team directly.